Case Study: Home Depot – Customer Service Management
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A 9 page paper. Home Depot is the largest chain store in the world and it continues to grow weekly. However, in the last few years, quality of customer service has declined dramatically. This paper provides an introduction to Home Depot and reports its low ratings for customer service. The writer then recommends a program to improve customer service company-wide by following FedEx's example with Total Quality Management programs. Bibliography lists 10 sources.
Filename: PGhmdp2.rtf

Case Study: Organizational Practices
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This 4 page paper responds to student-generated questions: Is it more important to do the right thing or to do things right? Whose ethics should be used as the standard for companies? How do internal and external politics play a part in the organization? Who should organizations be accountable to? Examples student has witnessed that are unethical or illegal. Bibliography lists 4 sources.
Filename: PGorqst.rtf

Case Study: Performance And Reward Management At FedEx
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A 14 page paper. An introduction identifies the seven broad categories of motivation. A comprehensive discussion and report of reward programs at FedEx is provided. These include strategies such as implementing the principles of total quality management and the objectives for quality improvement, training, categories of awards, rewards and incentives, awards presented to FedEx for their human resource practices. The next section discusses best practices in reward and motivation models and techniques. How some people attempt to manipulate the programs or take short-cuts to receiving awards is reported. Finally, recommendations are made. Bibliography lists 16 sources.
Filename: PGrewrd.rtf

Case Study: Warren Buffett And The GEICO Acquisition
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This 4 page paper responds to three specific questions: Did the GEICO acquisition serve the long term goals of Berkshire Hathaway? Was the price appropriate? What could account for the increase in share price for Berkshire on the day the acquisition was announced? The writer also comments on how agency theory applies to Berkshire's management and determine, Buffett's approach is contrary to agency theory. Bibliography lists 2 sources.
Filename: PGbufr.rtf

Cash Flow, Business Management, and Financial Statements
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This 5 page report discusses the fact that financial management enters a different realm from any other sort of business skill or operation. A manager must be able to track cash flow (both incoming and outgoing), understand the fluctuations of the particular business cycle, allocate resources properly, and understand how to look beyond the basic information presented on a basic financial report. All too often, managers do not adequately focus on the relationship between materials flow and money flow. Bibliography lists 3 sources.
Filename: BWcashfl.wps

Casino Hotels
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A 5 page review and analysis of casino hotels. Bibliography lists 5 sources.
Filename: RAcsinos.rtf

CATERPILLAR AND GRAND STRATEGY
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This 3-page paper is an overview of Caterpillar Company's strategies in the 2000s, and whether they're strong or need improvement. The company's diversification, distribution and marketing strategies appear to be quite strong.
Filename: MTcatbar.rtf

Caterpillar Inc. Case Study
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This 6 page paper responds to a Harvard Case Study. This essay provides a synopsis and discussion of the situation the company faced in the 1980s beginning with a brief history of the company and the management decisions that led them to such problems. The discussion includes the new type of management style Schaeffer brought to the company, the new manufacturing approach implemented and the search for new markets. Bibliography lists 2 sources.
Filename: PGctrpl.rtf

Cause and Effect Used to Justify More Helicopter Services to a Pacific Island Prone to Natural Disasters
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This 3 page paper shows the way cause and effect may be used as the basis of an argument to increase helicopter facilities at a Pacific Island which is prone to natural disasters such as hurricanes, floods and tsunamis. The bibliography cites 3 sources.
Filename: TEcaueff.rtf

Celera Genomics
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This 5 page paper provides a general and financial overview of this innovative company. One of its major products are highlighted and the company's future is discussed. Bibliography lists 5 sources.
Filename: SA326CRA.rtf

Century Cable Wants a Bank Loan
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An 8 page bank loan application analysis. On the surface, Century Cable appears to be a growing company with a cash flow problem. On closer inspection, however, it is apparent that they have made no attempt to strengthen their own financial position and have even allowed accounts receivable to increase by more than 30% in a single year. The company is producing material that remains unsold while orders for different types of cable go unfilled for lack of working capital, yet the business invested $110,000 in treasury bonds rather than in itself. The loan officer reviews the 5 Cs of credit and declines their request for additional credit pending the engagement of a financial manager to pull collections in line and ensure that the company's own bills are paid. No additional sources cited.
Filename: Centcab.wps

CEO's and Increased Compensation
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7 pages in length. CEO's are making more now than ever before, and working fewer years. This well-cited paper considers the trend of retirement ages of CEO's, as well as what is in store for those CEO's of the future. Bibliography lists 5 sources.
Filename: JGAceort.wps

Certified Public Accountant - Career
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This 4 page paper reports the education and certification needed to be a CPA, the different specialties, the different areas career paths in terms of type of organization one might work for, and average salaries at different levels in the field. The writer also comments on the disparity between average salaries for men and women and the job outlook for CPAs. Bibliography lists 6 sources.
Filename: PGcpa3.RTF

Challenges of Investigating Workplace Accidents Involving Hispanics
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This 4 page paper discusses the high rate of Hispanic workplace deaths, and the problems associated with conducting an investigation into accidents involving Hispanic workers. Bibliography lists 5 sources
Filename: HVHspWrk.rtf

Challenging Experiences in Professional Life
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This 3 page tutorial provides ideas on how to write a personal account of professional experiences. Topics include influential people in an individual's life as well as mistakes made early in a career. No bibliography.
Filename: SA338tut.rtf

Change Process For Establishing A Rapid Response Team
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Although this 10 page paper is a continuation of PGrrthsp.rtf, which discussed establishing a rapid response team in a hospital, it also stands on its own in terms of change processes. The writer defines what a Theory of Change is and explains two change theories, one by Conners and one by Lewin. The writer also brings in the value of using a team when implementing changes in any organization. The writer then discusses the inevitable resistance that will emerge, causes of resistance and strategies to overcome resistance. The last part of the paper is an outline of a plan to increase the success of change efforts. Bibliography lists 7 sources.
Filename: PGrprsch.rtf

Change Processes And Employees In The New Organization
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This 14 page paper begins with an introduction to and overview of chaos theory and systems thinking. The bulk of the paper discuses change management and includes comments and discussions about variables needed for successful change projects, causes and reasons for resistance, when employees are likely to be resistant, strategies for managing resistance and the role of employees in the change process. Bibliography lists 13 sources.
Filename: PGchng6.rtf