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Papers On International Business
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Change Management: Rerouting Customer Service Calls at Dell
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A 9 page paper outlining a change management plan for Dell to use to improve both customer service and customers' perception of the service they receive. Dell's customer service problems have become nearly as legendary as its exemplary supply chain management and efficient operation on the hardware side, though it is as negative as its counterpart is positive. The current approach to providing technical support to customers fails practically everyone, and unfairly portrays Indian call centers as repositories of individuals with no computer expertise who speak poor English. The proposed change acknowledges differing technical and language needs. Bibliography lists 11 sources.
Filename: KSmgChgMgDell.rtf

Changes In British Petroleum Oil
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5 pages in length. The writer discusses significant corporate changes that occurred in order to keep BP Oil in business. No bibliography.
Filename: TLCBrtPt.wps

Changes in Employment In the Work Place; The Australian Manufacturing Industry
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The increased level of competition in the manufacturing industries globally have forces changes in industries in order for them to remain competitive. This 6 page paper look at how the Austrian manufacturing industry has changed moving towards the softer human relations school of management. The bibliography cites 14 sources.
Filename: TEaustee.rtf

Changes in Industrial Relations in Australia
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This 11 page paper looks at changes in the law with a focus on The Workplace Relations Act of 1996 . The changes are discussed within the context of the economic history of Australia. Bibliography lists 9 sources.
Filename: SA323Au.rtf

Changes in the Credit Card Industry
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A 5 page paper discussing the changes facing the credit industry. Virtually every other industry of the US economy has been affected by changes in buying habits, changes in manufacturing, the immense growth of e-commerce and the trend toward globalization. There is no reason to believe that those changes would not affect the credit industry as well, and now it appears that they are combining to bring about some structural, fundamental changes in the operation and focus of the American credit card industry. The paper discusses these environmental issues and what they could mean to the credit industry. Bibliography lists 5 sources.
Filename: KSmgmtCredCard.rtf

Changes In The Global Economy Since 1970
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This 5 page paper discusses some of the shifts and changes in the global economy in the last 30 years. Specific topics mentioned include technology, information technology, the speed of communication, the formation of the EU, reduction in trade barriers, transportation systems, the economic crisis in Japan, outsourcing to the Asian Tigers, and the effect of September 11, 2001 on the U.S. economy. The effects on multinational corporations in Japan, the U.S. and the EU is discussed. Bibliography lists 9 sources.
Filename: PBglecch.rtf

Changing Business Basics
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An 8 page overview of the basics of business, particularly as they apply in today's business environment. Management's daily task is to lead business efforts. Its larger responsibility is to follow business while yet setting its own course, changing its approach to best match the changing needs of business, consumers and employees. The purpose here is to assess how globalization, product development, knowledge management, human resource management and principled corporate governance add value to the organization. Bibliography lists 9 sources.
Filename: KSmgmtBusBas.rtf

Changing Labour Relations in Germany
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The German model of labour relations has for some time been said to be under threat as a result of the process of globalisation and the activities of MNCs. This 12 page paper looks at the model of labour relations in Germany and considers how it is changing. The bibliography cites 15 sources.
Filename: TEgemlabour.rtf

Changing the Structure of Wimpey
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This 16 page paper looks at the construction company Wimpey arguing that is has a functional bureaucratic structure that is evolving towards a divisional structure, but that it would benefit from developing a matrix structure. The paper demonstrates this by looking at the company and the current practices that indicate structure and looking at the theory and practice of matrix or network based structures before arguing why and how this could benefit Wimpey. The bibliography cites 25 sources.
Filename: TEwimpey1.rtf

Checkprint Ltd Case Study
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This 10 page paper looks at a case study supplied by the student. A new company; Checkprint Ltd is formed as the result of a buyout form a large American corporation. This paper looks at the development of that company and how the company and the managing director may be seen as fitting in with the idea of entrepreneurship and the entrepreneurial culture. The bibliography cites 13 sources.
Filename: TEcheckp.rtf

Child Labour
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This 11 page paper looks at what a company can and ought to do to ensure that there is no child labour in its operations and supply chain, looking at the human rights issues as well ad the general issues involved in terms of measures that can be taken directly and indirectly to avoid the need for child labour. The bibliography cites 15 sources.
Filename: TEchlabor.rtf

Chile's Economy
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A 5 page paper discussing Chile's economy and outlook for the future. As has been the case in so much of South America, Chile's economy has been uncertain for decades. Less certain at some times than at others, the country has made a consistent and concerted effort to build a sustainable export-driven economy since the first days of NAFTA and continues to pursue ascension to it. Unemployment remains high and the entire region is having difficulty, but Chile is attuned to the needs of business and actively courts it. Bibliography lists 4 sources.
Filename: KSchileEcon.rtf

CHINA AND COMPUTERS
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This 5-page paper presents a model paper on how computers would sell in China. Topics discussed include marketing, the market itself, competition, distribution the economy and other factors. Bibliography lists 5 sources.
Filename: MTchicom.rtf

China and India; Cultural Differences
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This 12 page paper looks at international cross cultural management by looking at the cultural factors influence the business relationship between China and India. This is examined with the use of Hofstede’s model. The bibliography cites 11 sources.
Filename: TEculChindia.rtf

China and Singapore
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This 19 page paper considers the differences that maybe found when a manage transfers from operations in Singapore to China. The paper outlines differences in terms of social, legal, political and economic conditions and then looks at the culture though individualism/collectivism dimension, power distance dimension, uncertainty avoidance dimension, and masculinity/femininity dimension and then looks at how the manager should be chosen and measure to help prevent culture shock. The bibliography cites 18 sources.
Filename: TEchisng.rtf

CHINA SOEs, REFORM AND THE ECONOMY
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This 10-page paper covers the topic of State-Owned Enterprises (SOEs)in China, their history, their reforms, and how these reforms are impacting the Chinese economy. Bibliography lists 10 sources.
Filename: MTchisoe.rtf

China's Economy
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This 5 page paper discusses doing business in China from the point of view of international organizations. Bibliography lists 5 sources.
Filename: HVChinaE.rtf


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